Privacy Policy of Lotemax Lab
Welcome to the privacy policy of Lotemax Lab. We attach great importance to the protection of your personal data and transparency about our operational processes. This document describes how we collect and manage information when you use our analytical tools, dashboards, and market-related services.
Data Categories We Process
To provide a secure and efficient fintech environment, we collect the following types of data:
Identification and Contact Information
This includes your full name, email address, and contact details you provide when creating an account.
Verification and Profile Data
Where applicable, we may request additional documentation for identity verification to limit fraudulent activities on the platform and ensure account integrity.
Technical and Device Identifiers
Automated data such as IP addresses, browser types, and device data required for system security and platform performance monitoring.
Usage Statistics and Metadata
Data about your interaction with our market analysis tools and navigation patterns. This solely concerns system metadata and does not imply the management or custody of financial assets.
Legal Bases for Processing
We process your data based on the following principles: performance of the contract (account management), our legitimate interest (security and platform improvement), legal obligations (retention obligations), and your explicit consent for marketing preferences.
Use of Your Data
Lotemax Lab utilizes collected data for onboarding, authentication, and providing responsive customer support. Technical logs help us detect unauthorized access. Marketing messages are only sent based on your explicit opt-in, and you can change these preferences at any time via your dashboard.
Data Sharing and International Transfer
We do not sell your data to third parties. Information may be shared with trusted partners such as hosting providers, analytics support, and verification services. For transfers outside the EEA, we apply general safeguards to ensure a level of protection consistent with Belgian privacy expectations.
Security and Your Rights
We apply reasonable technical measures to prevent data loss or misuse, although absolute online security can never be guaranteed. You have the right to access, correct, restrict, and delete your data. Requests for this can be submitted to our support team, where we will perform identity verification before processing the request.
Updates to This Policy
We reserve the right to amend this policy periodically. Users will be notified of significant updates via the platform.
Last updated: March 19, 2026